Caring for our staff so they can care for our clients
We recognise the importance of training all our care staff to the highest professional standards to ensure the safety and wellbeing of our clients and staff.
All new staff (care-related), regardless of their previous experience, have to attend a mandatory four or five-day induction training course which is linked to the statutory Care Certificate.
As part of the induction, new staff (care-related) need to get a ‘feel’ for the diverse services that are being delivered in the community, Therefore, you will spend some time shadowing an experienced member of staff to strengthen the skills that have been learned and give you a chance to put them into practice with someone there to guide and support you.
Ongoing Support and Supervision
During the first three months of employment, you will receive plenty of ongoing training and support plus regular supervision, so you never need to feel you are on your own. This may include additional training courses to help you extend your knowledge and understanding of your clients’ needs.
The Care Certificate
The Care Certificate is an identified set of standards that health and social care staff adhere to in their work roles. The aim is to provide a consistent standard of training for staff providing care in hospitals, care homes and in people’s own homes after the Cavendish Review (2014) highlighted a lack of ‘consistent or compulsory’ training across the health and social care sectors.
The Care Certificate sets out clearly the learning outcomes, competencies and standards of care that will be expected in our sector to ensure our staff are caring, compassionate and provide a quality service to our clients.
- Understanding your role
- Your personal development
- Duty of care
- Equality and diversity
- Work in a person-centred way
- Privacy and dignity
- Fluids and nutrition
- Awareness of mental health, dementia and learning disabilities
- Safeguarding adults
- Safeguarding children
- Basic life support
- Health and safety
- Handling information
- Infection prevention and control.
Training Updates and Qualifications
You will receive regular training updates and have the opportunity to gain recognised and portable qualifications. Any new staff who don’t currently hold a Diploma or NVQ Level 2 in Health and Social Care will be required to work towards this once their probationary period has ended.
Training for Live-In Carers
Our Live-In Carers are self-employed, fully qualified with up to date training provided by a third-party, Chalis Training.
Specialised Training & Support
In our Home care services, we also provide Special Care to those with more complex needs remain independent in their own homes. We like to pride ourselves as being training champions in the following areas:
- Dementia Care
- Stroke Recovery
- End of Life Care (Palliative)
Some of our care staff decide to specialise in the more complex areas of care and if this is what you would like to do, then we can offer additional training to support you.
Free training for family carers
As a family-run and person-centred company, we recognise the essential role that family members can play in the health and wellbeing of our clients, particularly regarding discomfort or embarrassment during personal care.
We are proud to offer our clients’ families and family carers the opportunity to attend any of our training and development course days, free of charge. This enables us to work in partnership with family carers to ensure we all provide the best possible care for our clients.
Your Client Care Plans are very comprehensive and provide us with lots of useful information. Thank you.
Yeovil District Hospital
It’s so nice to have the same girls regularly, I feel so comfortable with them.
Shepton Mallet, Somerset
We look forward to the four visits we receive each day. The carers are always cheerful and make us laugh.
Thank you all for the amazing care you took of my dad. I feel very blessed to have found such a good care company.
I cannot speak highly enough of the carers who come to me, I would be lost without them. Thank you.
Shepton Mallet, Somerset
I really couldn’t be without them. It is lovely to have carers who really care.
I shall certainly recommend you to my friends. At a stressful time, your help has been very much appreciated.
Mum is very pleased with the care she has. The family thank you for the care you give her each day.
I would like to say a big thank you for all your help. It gives my family a break from coming twice a day to see me.
Ringmer, E Sussex
Candlelight helped my father during the last weeks of his life and cannot be praised highly enough.
I’d like to thank you very much for your excellent support and flexibility. It has been very much appreciated.
Bradford on Avon
You are not just carers, you are friends and friendship means so much.
I want to say how grateful I am for all the help you have given to make me feel better. You are wonderful.
The help of the carers visits to me gives me the confidence to stay in my own flat.
Heathfield, E Sussex
The carers are always cheerful and I always feel good when they have been to see me.
Wadhurst, E Sussex
My grateful thanks to the carers who have been so kind and helpful. I have happy memories of all our little chats!
The service I receive has always been very good and my life is made much easier by it.
I would like to express how delighted we are with the excellent services you have been consistently providing. Thank you.
We have had nothing but wholehearted support from your carers that we’ve worked with for Mum’s care.
I have nothing but praise for the service I receive.
Uckfield, E Sussex