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Our wonderful clients make us tick

What makes us tick

Our wonderful clients make us tick and our aim is to provide them with a truly personal service to enable them to achieve what they want.  We are passionate about supporting people's wishes for independence in their own home and we will always strive to:

  • exceed expectations
  • put clients’ needs first and respect their choices, dignity and cultural/religious values
  • provide an excellent service (we are regularly inspected by the Care Quality Commission)
  • provide consistency of care staff to the best of our ability
  • work safely through rigorous risk assessments and strict adherence to infection control practices
  • be socially responsible and environmentally aware
  • employ, train and develop knowledgeable, enthusiastic and helpful staff who have undergone thorough pre-employment checks
  • enable informed choices by explaining the aims and limitations of the service and the risks and benefits of those choices
  • carry out regular reviews in order to ensure that our service is meeting clients' expectations
  • ensure that our policies and procedures are correctly applied throughout the organisation.