What happens when you contact us?
When you first contact us you will reach one of our friendly office staff who will be happy to answer any of your immediate questions.
If you decide you would like to follow up your initial enquiry, we will arrange for one of our specially trained staff to visit you at home, or at a place of your choosing. You are more than welcome to have a family member or other representative with you during this visit.
Often referred to as an 'initial assessment', this visit is normally free of charge and does not place you under any obligation to buy services from us. It is an informal discussion to give you the opportunity to explain your personal circumstances. Then, once we know what care requirements you have, we can help you look at the various options available to you, and give you an idea of the costs. We will have to ask you quite a few questions during this visit, but any information you give us will be treated confidentially.
If you decide that you would like us to provide services for you, we will make an appointment to see you again. We will bring along your personalised support plan and any other paperwork, and we assign suitable care staff to you.