Our Commitment to our Clients
Our Vision
We will be the most professional, ethical, quality driven and client-focused care provider in any area in which we operate. We will offer our clients a truly personal service which enables them to achieve their outcomes and maintain their independence wherever possible.
We Will Always
- aim to exceed your expectations
- put your needs first
- respect your dignity
- provide excellent service
- work safely and encourage others to do so
- be socially responsible and environmentally aware
- employ and develop staff to be knowledgeable, enthusiastic and helpful
- enable you, your family, friends or advocates to make informed choices by explaining the aims and limitations of the service and the risks and benefits of those choices
- recognise and respect that you may have different cultural and religious values and take these into consideration when delivering our service
- provide a full breakdown of any charges that will be applied
- respect the choices made by you unless they would put you or the service at risk
- provide you with complete information about how your care will be assessed and reviewed
EXTRACT FROM INVESTORS IN PEOPLE REVIEW REPORT, Feb 2011.
Candlelight Homecare continues to meet the Investors in People Standard. Giving an excellent standard of care is at the very heart of everything you do and the staff share your vision to ‘be the most professional, ethical, quality driven and client-focused care provider in any area in which they operate.’
WHAT OUR CLIENTS SAY ABOUT US!
